Forgot Password

Start a password reset by entering the mobile number on your account.

If you cannot remember your password, the Forgot Password screen gets you back in. You enter your country code and mobile number, and REDENES sends a one-time code by text. That code takes you to the verification step, and from there you set a brand-new password.

Overview

This screen has a country code selector and a mobile number field. It is the first step of the three-step password reset flow.

Element	Description	Default
Country Code	Tap to choose your country's dial code	Pre-filled with your saved country, if the app knows it
Mobile	The mobile number on your account	Empty
Recover	Sends a one-time code to your mobile	—
Error line	Shows why a request was refused	Hidden
Back control	Returns to Sign In and cancels any request in progress	—

Step	Screen
1	Forgot Password — enter your mobile number (this page)
2	Verify Your Identity (OTP) — enter the six-digit code
3	Reset Your Password — choose a new password

note

The reset flow uses your mobile number, not your email. Make sure you have access to the phone that can receive the text message.

Getting Here

1. On the Sign In screen, tap Forgot Password.
2. The recovery screen opens.

Before You Start

The reset only works if all three of these are true.

Check	Why it matters
You know the mobile number on your account	The code is sent there and nowhere else
You have that phone with you	You need to read the code within 3 minutes
That phone can receive text messages	The code arrives by text, not by email or in-app
You have a working connection on this device	Sending the code has to reach the REDENES servers

caution

Password recovery does not use your email address at any point. If the number on your account is out of date, nobody can text you a code and an administrator has to update it first.

Request a Reset Code

Enter your mobile number to receive a code.

1. Tap the Country Code button and select your country. If a code is already shown, check it is the right one for the number on your account.
2. Enter your Mobile number in the field — just the number, without the dial code.
3. Tap Recover.
4. A loading spinner appears while the request is sent.
5. On success, the app sends a one-time code by text and opens the Verify Your Identity (OTP) screen.

caution

If you leave the mobile field blank, the app shows "Please enter cell number." Enter the number registered to your account, or your code will not arrive — the app cannot tell you that a number is unknown before it tries.

Choose Your Country Code

The country picker is the same one used on the registration form.

1. Tap the Country Code button.
2. Use the search box to type a country name, two-letter country code, or dial code. The list filters as you type.
3. Each row reads dial code (country) - country name, for example +1(US) - United States.
4. Tap your country. The picker closes and the button shows your dial code.
5. Clearing the search box brings the full list back; the back control closes the picker without changing anything.

note

Your number is sent as the dial code and the number joined together, so the country code must match the number on your account. If your account was created with +1 and you pick a different country, the reset code will not be sent to you.

Understand the Messages

Situation	What you see
Mobile field left blank	Pop-up: "Please enter cell number."
The server refuses the request	The reason appears as a red line on the screen and as a pop-up alert
The server sends no explanation	"No Data Found" appears on screen and as a pop-up
The request times out	The app retries automatically, then offers Try Again or Cancel
Your session has expired	You are signed out and returned to the sign-in screen

Leaving This Screen

Tapping the back control cancels any request still in flight and returns you to Sign In. Nothing about your account has changed at this point — your existing password still works.

How This Connects

This screen starts a chain in which each step hands information to the next.

• The country code shown when the screen opens is the one saved with your account, set when you registered on Create an Account.
• The full number you build here is carried to Verify Your Identity (OTP), which uses it to check the code, and then on to Reset Your Password, which needs both the number and the code to save your new password.
• Because the number is carried forward invisibly, a mistake in it cannot be fixed on the later screens — you have to come back here.
• Your password is only changed at the end of step 3. Until then you can still sign in with your old password from Sign In.
• Losing signal stops this step entirely: sending a text has to go through the server. Reconnect and tap Recover again — nothing you typed is lost while the screen is open.

Troubleshooting

If this happens	What to do
"Please enter cell number."	Type your mobile number in the field before tapping Recover.
No code arrives	Check the country code is right, then try again. Make sure the phone can receive text messages.
The request is refused	The number may not match any account. Try the exact number you registered with, or contact your agency administrator.
A timeout message appears	Tap Try Again; the app already retried once on its own.
You no longer use that mobile number	The reset cannot reach you. Contact your agency administrator to update the number on your account.
You remember the password after all	Tap the back control and sign in normally. Nothing has changed.
You reached the code screen with the wrong number	Go back here, correct the number, and tap Recover again for a fresh code.

Related Pages

• Verify Your Identity (OTP)
• Reset Your Password
• Sign In
• Create an Account

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