Verify Your Identity (OTP)

Enter the one-time code sent to your mobile to confirm it is really you.

When you reset your password, REDENES sends a one-time passcode (OTP) to your mobile number. This screen is where you enter that 6-digit code. A countdown timer shows how long the code is valid, and once it runs out you can request a new one. Entering all six digits submits the code automatically.

Overview

The OTP screen has a single six-box code field, a countdown timer, and a resend option. This step is part of the Forgot Password flow — after the code is verified you continue to set a new password.

Element	Description	Default state
6-digit code field	Six underlined boxes for the numeric one-time code	Empty, first box focused
Timer	Counts down from 3 minutes (180 seconds), shown as minutes:seconds	03:00
Resend	Requests a fresh code	Disabled until the timer reaches 00:00
Enter	Submits the code you typed	Does nothing until six digits are entered
Error line	Shows why a code was refused	Hidden
Back control	Returns to Forgot Password	—

note

This screen appears as part of resetting your password, not during normal sign-in. You reach it after requesting recovery on the Forgot Password screen.

Getting Here

1. On the Sign In screen, tap Forgot Password.
2. Enter your country code and mobile number, then tap Recover.
3. The app sends a code by text and opens this OTP screen with your number already attached to the request.

Enter Your Code

Type the six digits exactly as you received them.

1. Read the 6-digit code from the text message sent to your mobile.
2. Type it into the six boxes. The keypad is numbers only, and each box holds one digit.
3. The boxes fill strictly left to right — you cannot jump into the middle of the code or edit a box you have passed. To change a digit, clear back to it.
4. When you enter the sixth digit, the keypad closes and the app submits the code automatically. You do not need to tap Enter.
5. If you did tap away before finishing, tap Enter to submit the code you have.
6. A loading spinner appears while the code is checked.
7. If verification succeeds, you continue to Reset Your Password.

caution

The code is valid for only 3 minutes. Enter it promptly. If it expires or does not arrive, wait for the timer to finish and request a new one.

Where This Step Sits

The reset is three screens long, and this is the middle one.

Step	Screen	What it does
1	Forgot Password	You enter your country code and mobile number
2	Verify Your Identity (this page)	You enter the six-digit code that was texted to you
3	Reset Your Password	You choose a new password

Nothing is changed on your account until step 3 succeeds, so you can abandon the flow at any point without consequence.

Tips for Entering the Code

Situation	What to do
You mistyped a digit	Clear back to that box; the boxes only accept entry in order
You want to paste the code	Type it instead — each box takes a single digit
The keyboard is in the way	The keypad closes by itself as soon as the sixth digit lands
You are not sure the code went through	A spinner appears while it is checked; wait for it to finish before retyping
You have two code messages	Use the newest one; earlier codes stop working

Resend the Code

If your code did not arrive or expired, request another.

1. Wait for the timer to count down to 00:00 — the Resend option is disabled until then, so you cannot flood yourself with codes.
2. Tap Resend to request a fresh code. The timer restarts at 03:00.
3. Enter the new code when it arrives.

note

Once you request a new code, use the newest message. Older codes stop working.

Understand the Messages

The screen reports problems in two ways: a red line under the code boxes, and sometimes a pop-up alert as well.

Situation	What you see
The code is wrong	The reason from the server appears under the code boxes
The code has expired	The reason from the server appears under the code boxes
The server sends no explanation	"No Data Found" appears under the code boxes
A conflict is reported	The conflict message appears under the code boxes and as a pop-up
Your session has expired	You are signed out and returned to the sign-in screen
The request fails entirely	A pop-up alert explains the failure

The error line is cleared every time you submit again, so what you see always relates to your most recent attempt.

Leaving This Screen

• Tapping the back control returns you to Forgot Password, where you can re-check your mobile number and start again.
• Leaving the screen abandons the code. When you come back through Recover, you will be sent a new one.

How This Connects

This screen is the middle step of a three-screen reset, and it carries information forward from the screen before it.

• The mobile number being verified is the one you typed on Forgot Password — country code and number joined together. It is not shown for you to edit here, which is why a wrong number means going back rather than retyping.
• The code you enter is passed along to Reset Your Password together with your number, and both are needed for the new password to be accepted. That is why you cannot open the reset screen directly.
• Nothing about your account changes on this screen. Your old password keeps working until the new one is saved on the next screen.
• After a successful reset you are returned to Sign In, where your new password takes effect immediately.
• Losing signal breaks this step: the code has to be checked on the server, so an offline attempt fails with an error. The text message itself may still arrive, but the code will very likely expire while you are out of service. When you reconnect, start again from Forgot Password and request a fresh code.

Troubleshooting

If this happens	What to do
No text message arrives	Wait for the timer to reach 00:00 and tap Resend. Check you have signal for texts.
The code still does not arrive after a resend	Go back and confirm the country code and mobile number match what is on your account.
The code is refused	Re-read the message and retype it; you may have used an older code. Request a new one if needed.
The code expired while you were typing	Wait for 00:00, tap Resend, and enter the new code promptly.
Resend is greyed out	The timer has not reached 00:00 yet. This is deliberate.
You cannot edit a digit you already typed	Clear back to that box. The boxes only accept entry in order.
The keypad shows letters	Close and reopen the screen; this field only accepts numbers.
You were signed out	Your session expired. Sign in, then start the reset again if you still need it.
You do not have the phone any more	The reset cannot be completed. Contact your agency administrator to update the number on your account.

Related Pages

• Forgot Password
• Reset Your Password
• Sign In

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