First Launch & Onboarding
The guided setup that runs the first time you open the app.
The first time you open the REDENES Mobile App, it walks you through a short setup. You will see a privacy notice, then a series of slides that request the permissions the app needs to keep you informed and located in the field. Onboarding only runs once — after it finishes, the app remembers your setup and goes straight to sign-in on later launches.
Overview
Onboarding is made of a launch screen, a privacy notice, and a three-slide permission carousel. A page indicator shows your progress, and a single button at the bottom of the screen advances you through each slide.
| Step | What you see | What the button says |
|---|---|---|
| Launch | A brief loading screen that decides where to send you | — |
| Privacy notice | A statement about how your information is handled, with Allow and a privacy policy link | Allow |
| Slide 1 of 3 | Push notification request | Next |
| Slide 2 of 3 | Critical alerts request | Next |
| Slide 3 of 3 | Location request | Next, then Finish |
| Device registration | A loading spinner while the device is registered | — |
After onboarding is complete, the launch screen sends you directly to the appropriate screen — your dashboard if you are signed in, or the sign-in screen if not. You will not see onboarding again unless the app is reinstalled.
Getting Here
- Install and open the REDENES Mobile App for the first time.
- The launch screen appears briefly, then the privacy notice opens automatically.
Review the Privacy Notice
The first screen explains how your information is handled.
- Read the notice, which states: "NO USER INFORMATION IS SHARED WITH ANY 3RD PARTY COMPANY. UPON THE USER DELETING THE APP, YOU CAN REQUEST ALL PERSONAL INFORMATION TO BE DELETED."
- Tap the Privacy Policy link to read the full policy. It opens inside the app on a page titled Privacy Policy, and you can return with the back control.
- Tap Allow to continue to the permission slides.
There is no "decline" button on this screen. The notice tells you how your information is handled; the actual choices are made on the permission slides that follow, and every one of those can be answered either way.
Move Through the Permission Slides
The carousel presents three permissions, one slide at a time. Each slide shows an illustration of the system prompt you are about to see, and wording that tells you exactly which option to choose.
| Slide | Wording on screen | What the app is asking for |
|---|---|---|
| 1 | Select "Allow" to Push Notification Permission | Alerts, badges, sounds, and time-sensitive delivery |
| 2 | Select "Allow" to Critical Alerts Permission | Permission to sound an alert even when your phone is silenced |
| 3 | Select "Allow While Using App" to Location Permission | Your position while you have the app open |
To work through them:
- Read the slide, then tap Next.
- Your device's own system prompt appears. Choose the option named on the slide.
- The app advances to the next slide as soon as you answer — whether you allowed or denied.
- On the last slide the button reads Finish and completes setup.
Push notifications and critical alerts are how you receive urgent dispatches. If you deny them here, you can still continue, but you may miss important alerts until you re-enable them in your device Settings. See App Permissions for how to turn them back on.
If Location Services Are Switched Off
The location slide behaves differently depending on your device's settings.
| Situation | What happens |
|---|---|
| Location has never been asked for | The system prompt appears; choose Allow While Using App |
| Location is already allowed (while using or always) | The slide completes immediately and the button becomes Finish |
| You deny location on the prompt | Setup continues anyway and the button becomes Finish |
| Location Services is switched off for the whole device | An alert appears: "Location Permission Denied — Please enable location permission in settings to use this feature." Tapping OK opens your device Settings |
If you leave the app to change a setting and come back, the current slide re-checks that permission automatically. You do not have to start onboarding over.
Finish Setup
After the last slide, the app finishes registering your device.
- The app records that onboarding is complete, so it will not run again.
- A loading spinner appears while the app registers this device and receives a suggested device name.
- If your current location was captured on the location slide, it is included with the registration so your agency can see where the device was first set up.
- If you are already signed in, the app opens your dashboard.
- If you are not signed in, the app opens Name Your Device with the suggested name already filled in.
Registration needs a working connection. If the request times out, the app retries on its own; if it times out again you are offered Try Again or Cancel. If the server reports a conflict with an existing registration, a message explains the problem and tapping OK closes the app so you can resolve it with your agency before trying again.
Rotating the Screen During Setup
Onboarding works in any orientation.
- On a phone held upright, the illustration sits above the wording.
- On a phone or tablet held sideways, the illustration and wording sit side by side.
- The carousel keeps its place when you rotate, so you do not lose your progress or skip a permission.
Opening a Shared Link During Setup
If you tapped a shared REDENES link or used a home-screen shortcut to open the app, the app remembers it through onboarding.
- Finish the setup screens as normal.
- The link you tapped opens as soon as the app is ready — for example a shared link board or a public information page.
- See Link to a Command Board for what a link board looks like.
How This Connects
Onboarding is where the app first learns about your device, and several other screens depend on what happens here.
- The privacy notice text and the privacy policy link are the same ones shown on the Sign In screen, so you can read the policy again later.
- The three permissions you answer here are the same settings described on App Permissions. Answers are not permanent — your device Settings always wins, and the app re-checks them every time it comes back to the foreground.
- Device registration creates the identity your agency sees. The suggested name it returns becomes the starting value on Name Your Device, and the same device identity is what you select on the device access step of Sign In.
- Once you are signed in and reach the Main Dashboard & Tab Bar, a permission check runs again and shows a banner reading "Permissions might effect app function" if anything you denied here is still off.
- Losing signal during onboarding stops device registration, because registration has to reach the server. The permission slides themselves work offline. If you reconnect and tap Finish again, registration resumes and setup completes normally — nothing you already answered is lost.
Troubleshooting
| If this happens | What to do |
|---|---|
| The button says Finish but nothing happens | You are offline. Reconnect and tap Finish again so device registration can complete. |
| A timeout message appears | Tap Try Again. If it keeps failing, move to a better connection and reopen the app. |
| A conflict message appears and OK closes the app | This device may already be registered to another account. Contact your agency administrator before reopening. |
| You denied a permission by mistake | Continue through setup, then fix it in your device Settings. See App Permissions. |
| The location slide never shows a prompt | Location is already allowed, or Location Services is off for the whole device. Check Settings if you were expecting a prompt. |
| Onboarding appears again later | The app was reinstalled, or its data was cleared. Work through it again; your account is unaffected. |
Related Pages
⬅️ Previous: REDENES Mobile App | Next: App Permissions ➡️