Account Tab
Your personal hub for profile, settings, notifications, and connected devices.
The Account tab gathers everything about you and your setup in one place. From here you reach your personal profile, your agency profile, app settings, notifications, and tools for connecting devices and sharing data. Like the Home tab, it is a grid of tiles configured by your organization.
Overview
The Account tab uses the same tile-grid layout as the Home tab, but the tiles point to account and setup features. The Notifications tile is special: it carries a badge showing your unread notification and system alerts combined.
| Tile | Opens | What you do there |
|---|---|---|
| Personal Profile | Your personal profile | Review and update your own details |
| Agency Profile | Your agency's profile | See your agency's information and your place in it |
| New Agency | The list for joining or adding an agency | Request access to another agency |
| Certifications | Your certification options | Review and manage your certifications |
| Notifications | Your notification and system alert list | Read alerts; this tile carries the unread badge |
| Settings | App settings | Change theme, units, default tab, sounds, screensaver, and more |
| Connect Devices | Pairing and connecting devices | Pair radios and nearby devices |
| Shared Data | Data you share | Manage what you are sharing and with whom |
| Custom tiles | Your agency's own forms | Whatever your agency set up |
The grid resizes to fit the space it has.
| Device and orientation | Columns |
|---|---|
| Phone held upright | 2 |
| Tablet held upright | 3 |
| Phone or tablet held sideways | 4 |
The exact tiles available depend on your organization's configuration and your role. Some tiles may not appear if the feature is not enabled for you, and a tile in the disabled style does nothing when tapped.
Getting Here
- From anywhere in the app, tap the Account tab at the bottom of the screen.
- Or set Account as your default start screen in Settings so the app opens here.
Open an Account Feature
- Find the tile for what you want to manage — for example Personal Profile or Settings.
- Tap the tile to open it.
- Return to the Account grid using the back control inside the feature.
Whether you can change things inside a feature, or only look at them, is set by your role. A profile you can read but not edit will simply have no editing controls.
Check Your Notifications
The Notifications tile is your single place to review alerts.
- Look at the Notifications tile for a red badge — it counts your unread notification alerts plus your unread system alerts.
- Tap Notifications to open the list and read them.
- The badge clears as you read your alerts.
| Alert kind | Where it comes from |
|---|---|
| Notification alerts | Messages and dispatches sent to you |
| System alerts | Messages from REDENES or your agency about the app itself |
The Notifications badge can include important system alerts. Open it whenever you see a count so you do not miss critical information.
Finding the badge when it is off screen
On this tab the scroll arrows behave a little differently from the other tabs: they turn red only for the Notifications tile.
- If an arrow is red, the Notifications tile is off screen with unread alerts.
- Tap the arrow to scroll straight to it.
- Tiles for other features do not turn the arrows red on this tab.
What You Can Change in Settings
The Settings tile is where the preferences loaded at sign-in are changed. Because they are stored with your account, a change here follows you to your next sign-in on any device.
| Setting | What it affects |
|---|---|
| Appearance theme | Light or dark mode across the app, including the tab bar |
| Units system | Imperial or metric distances and speeds |
| Date format | How dates are written throughout the app |
| Default start screen | Which tab the dashboard opens on |
| Default agency | Which organization is selected when the app opens |
| Keep screen awake | Stops the device sleeping while the app is open |
| Screensaver timeout | How long before the in-app screensaver appears |
| Notification sounds | Your normal and critical alert sounds, including your agency's custom sounds |
| Mute notifications | Silences alerts for a set time; turns the organization name red |
| Home screen shortcuts | The quick actions on your device's app icon |
| Widget modules | Which features appear in the REDENES home-screen widget |
| Offline translation languages | Which language packs download for use without signal |
| Compass true north | Whether the compass reads true north or magnetic north |
| App icon | Which REDENES icon appears on your home screen |
| Alerts while the app is open | Whether sounds play and banners appear while you are using the app |
| Alerts on CarPlay / Android Auto | Whether sounds play and banners appear in the vehicle |
See Sign In for the defaults each of these uses when nothing has been set.
Join Another Agency
- Tap New Agency.
- Use the list to request access to another agency.
- Your request appears with a status — pending, joined, denied, removed, or left.
- Once an administrator approves it, that agency appears in the organization dropdown in the header.
The same request list is shown on the step right after sign-in. See Sign In for what each status means.
Scan from the Account Tab
The Account tab can also handle scanned codes.
- Use the scanner from the dashboard header while on the Account tab.
- When a code is scanned, the app shows a confirmation titled Redenes with the scanned value.
- Tap OK to dismiss it.
See Main Dashboard & Tab Bar for everything else the scanner can do.
How This Connects
The Account tab is where you change the things the rest of the app reads.
- The tiles are the features your agency assigned to the Account screen, from the agency data downloaded at Sign In.
- Every setting you change here is saved to your account on the server, then loaded back onto the device at your next sign-in — which is why a replacement phone comes back looking like your old one.
- Theme changes recolour the tab bar and header immediately; see Main Dashboard & Tab Bar.
- Default start screen decides which tab the dashboard opens on: Home Tab, Logs Tab, the Alerts tab, References Tab, or this one.
- Muting turns the organization name red and shows the mute icon in the header, for as long as the mute lasts.
- The Notifications badge is counted from alerts stored on the device, and the same total appears on the Account tab in the bottom bar.
- Device names shown under device tools are the ones set on Name Your Device and chosen on the device access step of sign-in.
- Losing signal keeps the grid and your alert list fully readable, because both live on the device. What cannot happen offline is saving a settings change, requesting a new agency, or pairing anything that needs the server. When you reconnect, make the change again — settings are not queued up while you are out of coverage.
Troubleshooting
| If this happens | What to do |
|---|---|
| The Notifications badge will not clear | Open the Notifications list and read the waiting alerts, including system alerts. |
| A tile does nothing when tapped | It is disabled for your role. Ask your agency administrator. |
| A tile is missing | Check the organization in the header, then confirm the feature is enabled for your role. |
| A settings change did not stick | You were offline when you saved it. Reconnect and change it again. |
| Your theme change did not apply everywhere | Close and reopen the app so every screen picks it up. |
| The organization name is red | Notifications are muted. Turn the mute off in Settings, or wait for it to expire. |
| A scroll arrow is red | The Notifications tile is off screen with unread alerts. Tap the arrow. |
| Your new agency does not appear | The request is still pending an administrator's decision. |
| A device you own is not listed | It has not been registered yet. Open the app on that device and complete setup. |
| Custom notification sounds do not play | They download at sign-in. Sign in again on a good connection so they can finish downloading. |
Related Pages
⬅️ Previous: Home Tab | Next: References Tab ➡️