Status & Availability
Set your own duty status and see who on your team is available.
The Status screen is the team availability board. It shows personnel grouped by their current status, with a colored indicator for each. Your own status sits at the top, and you can change it in a tap — letting your team know whether you are on duty, off duty, or on call. The board updates as people change their availability.
Overview
The screen has three sub-tabs across the top — Personnel, Units, and Equipment — with Personnel as the active view. Your current status is shown in a bar above the list, and tapping it lets you change it.
Every status your agency creates is mapped to one of three duty types, and that type decides its colour everywhere on this screen.
| Duty type | Colour | Label shown | Meaning |
|---|---|---|---|
| On Duty | Green | On Duty | Available and on shift |
| Off Duty | Grey | Off Duty | Not on shift |
| On Call | Amber | On Call | Reachable if needed |
| Element | Description |
|---|---|
| Screen title | The name your agency gave the status tile, so it may not read "Status" |
| Personnel / Units / Equipment | Top sub-tabs; Personnel is the active view |
| Your status bar | Your status name and duty label with its colour; tap to change |
| Status dropdown | Your agency's statuses, each with a colour swatch and duty label |
| Section headings | One per status, with its colour, duty label, and a count of people |
| Person row | Initials, full name, and a colour taken from the directory |
| Back control | Returns to the tab you came from |
The list of status names available to you comes from your organization, so your agency's exact status labels may differ — for example "Available", "Committed", or "Out of Service". Each one maps to an On Duty, Off Duty, or On Call colour.
Getting Here
- From the Home tab, tap the Status tile — or whatever your agency named it.
- A loading spinner appears while the board is fetched.
- The status board opens on the Personnel view.
Change Your Status
Update your availability so your team knows where you stand.
- Tap your status bar at the top of the screen.
- A dropdown of your organization's statuses appears, each with its colour swatch and duty label.
- Tap the status you want.
- Your bar updates immediately — the colour changes and the label reads your status name followed by its duty type, for example "Staffed - On Duty".
- You are moved out of your old section and into the matching one, and the section counts update.
- Within the new section, you appear in order by first name then last name.
- The change is sent to your agency in the background.
Your status tells the rest of your team whether they can rely on you. Keep it current — an out-of-date status can send help to the wrong place or skip someone who is actually available.
If the change cannot be sent, an alert explains why. The board on screen has already moved you, so re-check your status bar after dismissing the alert and set it again if it did not take.
View Your Team
The personnel list shows everyone grouped by status.
- Scroll the Personnel list to see people grouped under each status heading.
- Each section heading shows the status name, the duty label in its colour, and a count of the people in it.
- Every status your agency has appears as a section, even when nobody is currently in it — an empty section with a count of zero tells you as much as a full one.
- Each person shows their initials, their full name, and a colour dot.
- Tap a person to open their details in the directory.
| Row detail | Where it comes from |
|---|---|
| Initials | The first letter of the first and last name |
| Name | The person's first and last name |
| Colour dot | That person's colour in your agency's directory; red if they are not in a directory you can see |
Tapping a person only opens their details if they appear in a directory group you have access to. If nothing happens when you tap a name, that person is on the status board but outside the directory your role can read.
Read the Board at a Glance
The board is designed so a quick look tells you what you need in the field.
| What you look at | What it tells you |
|---|---|
| The count on a green heading | How many people are available right now |
| The count on an amber heading | How many can be called in if needed |
| The count on a grey heading | How many are off shift |
| The colour of your own bar | Whether your team currently thinks you are available |
| The order within a section | People are listed by first name then last name |
Keep Your Status Current
A status only helps if it is true. These are the moments worth updating it.
| When | Set yourself to |
|---|---|
| Starting a shift | Your agency's on-duty status |
| Ending a shift | Your agency's off-duty status |
| Available by phone but not in service | Your agency's on-call status |
| Committed to an incident | Whatever your agency uses for committed or assigned |
| Taking your device out of coverage | Update before you lose signal — the change cannot be sent afterwards |
Setting your status while offline appears to work on screen but never reaches your team. If you are about to lose coverage, set your status first.
Units and Equipment
The Units and Equipment sub-tabs sit beside Personnel but are not active in this release — tapping them does nothing, and Personnel stays on screen. Personnel is the view you will use.
Loading and Empty States
| State | What you see |
|---|---|
| The board is loading | A spinner, with your status bar hidden until data arrives |
| Your status has not loaded | The status bar stays hidden rather than showing a blank status |
| A status has nobody in it | The section heading appears with a count of zero |
| Your agency has no statuses configured | No sections and no dropdown options |
| The board cannot be fetched | An alert explains why, and the list stays empty |
How This Connects
The status board pulls together three different pieces of information.
- The status names and their colours come from your agency's configuration, downloaded with everything else at Sign In. That is why the dropdown can be filled in instantly even in poor coverage.
- The who-is-where information is fetched live from your agency each time you open the screen, so it reflects changes colleagues made moments ago. It does not refresh on its own — leave the screen and come back for the latest picture.
- The colour dot and the person's details come from your agency's directory, the same directory behind the Directory tile on the Home Tab. A red dot means that person is not in the directory you can read.
- Your own status change is sent straight to your agency, so it appears on your colleagues' boards and anywhere else your availability is shown.
- The screen title is the tile name your agency set, which is why it may differ from "Status" — see Home Tab.
- Switching organizations in the header changes which agency's board you see, including a different set of status names. See Main Dashboard & Tab Bar.
- Losing signal means the board cannot be fetched and a status change cannot be sent. The status names stay available because they are on the device, but the list of people will not load and your change will not reach your team — even though the screen shows it. When you reconnect, reopen the screen to load the real board and set your status again to be sure it was recorded.
Troubleshooting
| If this happens | What to do |
|---|---|
| The board is empty and an alert appeared | You are offline or the request failed. Reconnect and reopen the screen. |
| Your status bar does not appear | Your record has not loaded. Leave the screen and come back. |
| Your status change did not reach your team | Reopen the screen while connected and set it again; the board on screen updates before the server confirms. |
| A colleague's status looks out of date | The board does not refresh by itself. Leave the screen and come back. |
| Everyone has a red colour dot | The directory has not downloaded, or you do not have access to it. |
| Tapping a person does nothing | That person is not in a directory group your role can read. |
| A status you expect is not in the dropdown | It is not configured for your agency. Ask your administrator. |
| The Units or Equipment tab will not open | They are not active in this release. |
| A section heading shows zero people | Nobody is in that status right now. |
| The screen is not called "Status" | Your agency renamed the tile. It is the same screen. |
Related Pages
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