Select an Audio Channel

Choose which of your agency's audio channels you want to monitor and use.

This screen lists the audio channels available to your organization, filtered to the kind of channel you opened it for. You tap channels to select or clear them, and your choices are saved to your account and synced to the server. A colored marker shows whether a channel is transmit-capable, and a checkmark shows the channels you have selected.

Overview

Control	What it does
Channel row	One channel, showing its name and the agency that provides it.
Checkmark	A filled checkmark means the channel is selected; an empty square means it is not.
Color marker	Green marks a channel you may transmit on; blue marks a listen-only channel.
Done button	Saves your channel selection and closes the screen.
Cancel button	Closes without saving any of your changes.

Reading a channel row

Element	What it tells you
Channel name	The name your agency gave the channel.
Agency name	Which agency provides the channel — your own or a partner.
Green marker	You have transmit rights on this channel and can push to talk.
Blue marker	The channel is listen-only for you. You can monitor it but not transmit.
Filled checkmark	The channel is in your selection and will appear in your audio console.

note

The list only shows channels of the kind you opened the screen for, so the same screen shows different rows depending on where you came from. The list is read from the channel set your agency has published to your account.

Getting Here

1. Open the Audio feature from Home.
2. Open the channel selection for the kind of channel you want to manage.
3. The list of available channels appears, sized to the number of channels.

Select Channels

1. Tap a channel row to select it. Its checkmark fills in.
2. Tap a selected row again to clear it.
3. Check the color marker before you rely on a channel: only a green one lets you transmit.
4. Tap Done to save.

What you do	What happens
Tap an unselected channel	It is added to your selection.
Tap a selected channel you are not connected to	It is removed from your selection immediately.
Tap a selected channel you are currently connected to	A warning appears before anything is removed.
Tap Done	Your selection is saved on the device and synced to the server.
Tap cancel	The screen closes and none of your changes are kept.

caution

If you try to clear a channel you are connected to right now, the app warns "You are already connected to this channel. Do you want to remove it?" Choose Yes to drop it from your selection, or No to keep it.

Save Your Changes

Tapping Done does three things:

1. Writes your channel selection into your saved settings for this agency on the device.
2. Closes the screen and refreshes the audio console so the change is visible straight away.
3. Sends the updated settings to the server, if you have a connection.

note

If you are offline when you save, your changes are kept on the device and flagged as not yet synced. The app sends them the next time you have a connection, so you do not have to redo the selection.

Empty and Loading States

Situation	What you see
No channels of that kind	An empty list with just the buttons. Ask an administrator to publish channels to your account.
A few channels	A short list sized to fit them, with no scrolling.
Many channels	A taller list that scrolls.
Opening the screen	The list appears immediately — it comes from settings already on the device, so there is no loading step.

How This Connects

• Where the channel list comes from. The channels are published to your account by your agency as part of your organization settings, which the app stores on your device. That is why the list appears instantly and works offline, and why a channel added by an administrator only shows up after the app has synced.
• What the markers mean. Transmit rights are set per channel by your agency, not by you. A blue, listen-only channel stays listen-only however you select it — the push-to-talk control on that channel's card will not transmit.
• What your selection controls. Selected channels are the ones that appear as cards in Live Audio Streaming. Clearing a channel here removes its card; selecting one adds it. It does not change what your agency provides, only what you monitor.
• What updates it. Your selection is part of your per-agency settings, so it follows your account: save it on one device and it appears on your others once they sync. Switching agencies switches to that agency's channel list and that agency's selection.
• Related but separate. Streaming Channels is a different list, fetched live from the server, that controls which streaming feeds appear. Keeping both tidy is what keeps the audio console readable.
• Radio channels and incidents. The channels you select here are the ones available for push-to-talk traffic. When an incident's Comms tab points to a radio channel, you need that channel selected — and green — before you can transmit to it from this app.
• Offline and reconnect. Selecting and saving both work offline. The settings are stored locally and marked for sync, then uploaded automatically when the connection returns.

Troubleshooting

If this happens	What to do
The list is empty	No channels of that kind are published to your account. Ask an administrator.
A channel you expect is missing	Your organization settings have not synced yet, or the channel is a different kind. Let the app sync and reopen the screen.
You cannot transmit on a selected channel	Its marker is blue, which means listen-only. Transmit rights are granted by your agency.
"You are already connected to this channel. Do you want to remove it?"	You are clearing a channel you are live on. Yes removes it, No keeps it.
Your selection reverted	You closed the screen with cancel instead of Done. Reselect and tap Done.
The change is not on your other device	The settings had not synced. Reconnect on both devices and give them a moment.
A channel card did not appear in the audio console	Leave and reopen the audio console to refresh it, and confirm the channel is checked here.

Related Pages

• Live Audio Streaming
• Streaming Channels
• Push-to-Talk (RTP Audio)
• Choose Speaker Output

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