Select Campaign Groups

Choose which campaign groups or user groups will receive your campaign.

This popup lists the groups available for a campaign and lets you pick the recipients. It is used twice in the campaign editor: once for campaign groups and once for user groups. Because a campaign can go to several groups at once, the rows use checkboxes so you can select more than one.

Overview

Control	What it does
Group row	One selectable group, shown by name.
Checkbox	A filled checkmark means selected; an empty square means not selected.
Radio button	Shown instead of a checkbox when only one choice is allowed — a filled circle means selected.
Done button	Confirms your selection and returns to the campaign editor.
Popup height	The popup grows with the number of groups, so short lists make a short popup.

Getting Here

1. Open the campaign editor — see Create a Campaign.
2. On the Overview tab, tap Campaign Group or User Group.
3. The selection popup appears over the editor.

Which list you see depends on the button you tapped:

Button tapped	List shown	Selection style
Campaign Group	Your agency's campaign groups	Checkboxes — several allowed
User Group	Your agency's user groups	Checkboxes — several allowed

note

Anything you already had selected is pre-checked when the popup opens, so returning to change one group does not wipe out the others.

Select Groups

1. Tap each group you want to include. Its checkbox fills in.
2. Tap a selected group again to remove it. Its checkbox empties.
3. Repeat for as many groups as you need — there is no limit.
4. Tap Done.

The popup closes and the button you tapped in the editor now shows the names you selected, separated by commas. If you selected nothing at all, the button goes back to reading Select.

note

Campaign groups and user groups are two separate selections. A campaign needs at least one of each before it can be sent, and picking groups in one list does not affect the other.

Single-Choice Lists

The same popup is reused elsewhere in the app for choices where only one option is allowed. In that mode each row shows a round radio button instead of a square checkbox, and tapping a row replaces your previous choice rather than adding to it. Tapping a group is always what changes the selection; the button or the circle is just the indicator.

Selection style	Row indicator	Tapping a second row
Several allowed	Square checkbox	Adds it to the selection
One allowed	Round radio button	Replaces the previous choice

Empty and Loading States

Situation	What you see
No groups defined for your agency	An empty popup with just the Done button.
One group	A single row and a short popup.
Many groups	A taller popup; the list scrolls if it does not fit the screen.
Nothing selected on Done	The editor button returns to reading Select.

How This Connects

• Where the groups come from. Both lists are defined by your agency and are loaded by the campaign editor when it opens, not by this popup. That is why the popup appears instantly and why the lists differ between agencies — and why a group an administrator added today shows up the next time you open the editor.
• What your selection does. The names are what you see; the campaign records the underlying groups. When you save the campaign, it is delivered to every member of every group you picked here.
• Shared with other screens. This popup is only reachable from Create a Campaign, and the names it returns are what fill the Campaign Group and User Group buttons on that screen's Overview tab. The single-choice version of the same popup is used for one-of-many settings in other modules.
• Where the campaign ends up. Recipients read the delivered campaign as a read-only thread on the Campaign tab of the Messages List, which opens in Chat View. Your selection here is what decides whose Campaign tab it lands on.
• Campaigns and incidents. These groups are standing audiences — shifts, roles, partner agencies. Traffic that belongs to a single incident goes through that incident's Comms tab instead, where it stays attached to the incident record.
• Offline behavior. There is none. The popup depends on lists the campaign editor fetched, and the campaign editor itself cannot be opened without a connection.

Troubleshooting

If this happens	What to do
The popup is empty	Your agency has no groups of that kind defined. Ask an administrator to create them.
The editor button still reads Select	You tapped Done with nothing checked. Reopen the popup and select at least one group.
Your earlier selection disappeared	Tapping a selected row clears it. Check the rows are filled before tapping Done.
Rows show circles instead of squares	That list only allows one choice, so picking a second row replaces the first.
"Select campaign group" when saving	The campaign group picker has no selection. Open it and choose at least one.
"Select user group" when saving	The user group picker has no selection. Open it and choose at least one.
A group you expect is not listed	It was added after the editor loaded. Leave the editor and open New Campaign again.

Related Pages

• Create a Campaign
• Messages List
• Chat View

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⬅️ Previous: Create a Campaign