Notification Settings

Decide how each type of alert reaches you — silent, normal, critical, or off — for every duty state.

Notification Settings, shown in the app as App-Wide Push Settings, controls how loudly each kind of alert reaches you. Every notification your agency can send is organized into groups and sub-groups that you expand to browse. Four counters across the top show how many notifications currently sit at each alert level, so you can see your whole setup at a glance before you change anything.

Overview

Four alert levels can be applied to any notification.

Alert level	Behavior	Sound	Repage / Escalate
None	The alert is turned off entirely	Not applicable	Forced off and greyed out
Silent	Delivered quietly with no sound	Not applicable	Forced off and greyed out
Normal	A standard alert	Your normal default, or a sound you pick	Available
Critical	A high-priority alert	Your critical default, or a sound you pick	Available

The four counters at the top — None, Silent, Normal and Critical — show how many notifications currently use each level. They are also buttons: tapping one opens a filtered view showing only the notifications at that level.

Getting Here

1. Open the Account tab.
2. Open App Settings.
3. Choose App-Wide Push Settings.

Loading and Empty States

State	What you see
Screen opens	The list and the four counters are built from the notification list stored at sign-in — no spinner, no request
Nothing stored	An empty list with no counters. Sign out and back in to reload your notification list
Groups collapsed	Every group starts collapsed, showing only its header

Browsing Alert Groups

The list has three levels, each one opened by tapping.

Level	What it is	Tapping it
Group	A top-level category	Reveals its sub-groups; notifications stay hidden
Sub-group	A set of related notifications	Reveals the notifications inside
Notification	One configurable alert	Opens the edit popup

1. Tap a group header to expand it. Its sub-groups slide in beneath.
2. Tap a sub-group header to reveal the individual notifications inside it.
3. Tap a header again to collapse it. The chevron rotates to show whether a section is open.
4. Collapsing a group also collapses every sub-group inside it, so reopening the group returns you to just the sub-group list.

Changing an Alert

1. Expand a group and a sub-group, then tap a notification.
2. The edit popup opens. Choose the alert type by tapping None, Silent, Normal or Critical — the chosen one shows a filled circle.
3. For Normal or Critical, pick a sound from the list. The selected sound is highlighted in blue.
4. Set Repage and Escalate if you want them. Both are switches, and both are disabled and forced off for None and Silent.
5. Set Alert Location and pick Locations if the notification allows it.
6. Tap Done. The row updates and the counters at the top recalculate immediately.

Option	What it controls	Availability
Alert Type	None, Silent, Normal or Critical	Always
Sound	The sound played, or Default Sound	Normal and Critical only
Repage	Whether the alert pages you again	Normal and Critical only
Escalate	Whether the alert escalates if unanswered	Normal and Critical only
Alert Location	Whether location-based alerting applies	Only when the notification allows location
Locations	Which map layers the alert is tied to	Only while Alert Location is on

Switching the alert type inside the popup resets your sound choice: picking Normal or Critical selects Default Sound, and picking None or Silent clears the selection.

Messages you may see in the popup

Situation	Exact message
You tap a sound while the type is None or Silent	"Please select normal or critical to set sound"
You tap a sound that is not yet active	"This sound file is not active yet"

note

Not every notification can be changed. Tapping a notification your agency has locked does nothing at all — no popup opens. Those rows are set by your agency and are not yours to adjust.

tip

Sound names shown in red are inactive and cannot be selected. Pick an active sound, or upload one from Notification Sounds.

Using the Counters to Audit

1. Tap Critical at the top. A popup opens listing only the notifications currently set to Critical, grouped by sub-group.
2. Tap a sub-group header to expand it and see the notifications.
3. Tap any notification to open the same edit popup and change it.
4. If you change a notification to a different level, it disappears from this filtered view — it no longer belongs there. When the last notification in a sub-group leaves, the whole sub-group disappears too.

The same works for None, Silent and Normal.

tip

Tapping Critical is the fastest way to answer "what will wake me at 3am?" before a night shift, and tapping None answers "what am I missing entirely?"

Saving Your Changes

Changes are held on the screen until you leave. Nothing is saved as you go.

1. Tap the back button after making changes. A prompt appears: Settings Updated — "Do you want to save changes?"
2. Choose Save to store your changes and leave, or Cancel to leave without saving.
3. With no changes made, back leaves straight away with no prompt.

Connection	What Save does
Online	Saves to your device and sends your whole set of settings to the server
Offline	Saves to your device and flags the settings to sync when you next connect

caution

Cancel on that prompt discards everything you changed in this visit, including changes made through the counter popups. If you meant to keep them, tap Save.

How This Connects

• Where the data comes from. The list of notifications your agency can send, and your current setting for each, are loaded when you sign in and kept on the device. That is why this screen opens instantly and works offline.
• When changes take effect. Locally, the moment you tap Save. On the server, as soon as Save goes through — or on your next connection if you were offline. Alerts already in flight are unaffected.
• What it changes. These settings decide whether an alert reaches you and how loudly. The alerts themselves then land in Notifications, and the choice here is why some arrive silently and some break through.
• Sounds. The Default Sound option resolves to your normal or critical default from Notification Sounds, depending on the alert type. Change a default there and every notification using Default Sound follows it.
• Duty states. Each notification stores a separate setting for On Duty, On Call and Off Duty. Push Notification Settings explains that structure.
• Muting. Mute All Notifications silences everything for a set time regardless of what you set here, and does not change these values.
• Incidents and chat. Incident pages and new chat messages are among the notifications listed here, so setting an incident alert to None stops you being paged for calls you would otherwise see under Incidents, and a chat set to None means new messages under Messages arrive without a sound.
• Locations. The Locations option draws on the map layers your agency has marked for alerting, the same layers offered as defaults on General Settings.
• Offline and reconnect. Fully usable offline. Changes are saved locally and flagged to sync, then sent once a connection returns.

Troubleshooting

If this happens	What to do
A setting did not stick	You probably tapped Cancel on the "Do you want to save changes?" prompt. Make the change again and tap Save.
Tapping a notification does nothing	It is not user-configurable. Your agency controls that one.
You are not receiving notifications	Check the alert is not set to None for your current duty state, then check Notifications and Critical Notifications on your device's permission card under Devices.
No sound plays for an alert you set to Normal	Confirm a Normal default is set on Notification Sounds — None there means no sound.
"Please select normal or critical to set sound"	Sounds only apply to Normal and Critical. Change the alert type first.
"This sound file is not active yet"	That sound is inactive. Pick an active sound; inactive names are shown in red.
Repage and Escalate are greyed out	The alert type is None or Silent. Switch to Normal or Critical to enable them.
Alert Location cannot be switched on	That notification does not allow location-based alerting.
A notification vanished from a counter popup	You changed its level, so it no longer belongs in that filtered view. It is still in the main list.
The list is empty	Your notification list did not load at sign-in. Sign out and back in.
Changes made offline seem lost	They are saved on the device and flagged to sync. Reconnect and they are sent.

Related Pages

• Push Notification Settings
• Notification Sounds
• Notifications

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