Notifications

Read every alert your agency has sent you, organized into System Alerts, Push Notifications, and Logs.

The Notifications screen collects every alert you have received and sorts it into three swipeable tabs. Each entry shows its date, title and body, with a colored bar down the left edge marking whether you have read it. From the Logs tab you can tap straight through to whatever an alert is about — a calendar event, a chat, a contact or a weather alert — and from the menu you can clear out what you no longer need.

Overview

Tab	What it shows
System Alert	System-level alerts from REDENES itself
Push Notification	Agency push notifications for your current agency
Logs	Every notification together, and the only tab where rows are tappable

Each tab carries its own unread badge, and the badge is hidden when the count is zero.

Row element	What it shows
Date:	The date and time, formatted with your own date format
Title:	The alert's title. For an action-type alert this reads Action: instead
Body:	The alert's message. Hidden entirely on action-type alerts
Left edge bar	Red while unread, black once read

info

Opening this screen clears the app icon badge and removes the alerts already delivered to your device's notification tray, so your phone stops showing a count even before you have read anything.

Getting Here

1. Open the Account tab.
2. Choose Notifications.

You can also arrive here from a shortcut or from tapping a push notification, in which case the screen opens on the relevant tab.

Reading and Switching Tabs

1. Tap System Alert, Push Notification or Logs at the top, or swipe left and right. The active tab's label turns red with a red underline.
2. Each row shows the date, the title and the body.
3. Moving off a tab marks everything on that tab as read and updates its badge. So leaving System Alert for Logs clears the System Alert badge on the way out.
4. Tapping back also marks the tab you were on as read before returning.

note

Reading happens at the tab level, not per row. You do not tap individual alerts to mark them read — switching away from a tab, or leaving the screen, marks that whole tab read.

Opening What an Alert Refers To

Rows are tappable on the Logs tab only. Where you land depends on what the alert was about.

Alert about	Where tapping takes you
A calendar event	The Calendar Event Detail screen for that event, read-only
A new chat message	The Chat thread, opened as a group if it has more than two people
A directory update	The Directory User Detail screen for that contact
A weather alert	The Weather screen on its alerts tab
A weather disaster	The Weather screen on its disaster tab
Anything else with a record attached	That record's own form
An alert with no record attached	Nothing happens

A calendar or chat alert only opens if the event or chat is still stored on your device. If it has since been removed, the tap does nothing rather than showing an error.

Which Tab to Use

The three tabs overlap, which is easier to use once you know how.

You want to	Use
See only REDENES system messages	System Alert
See only your agency's pages and announcements	Push Notification
See everything together in one timeline	Logs
Tap through to what an alert is about	Logs — rows are only tappable there
Mark everything read in one action	Logs, which is the only tab with Mark all as read

tip

Logs is the tab to live in. It shows everything, it is the only one where rows open something, and it is the only one offering Mark all as read. The other two are for narrowing down when you are looking for a specific kind of message.

Action Alerts

Some entries are action alerts rather than ordinary messages, and they look different.

	Ordinary alert	Action alert
First line	Title: followed by the title	Action: followed by the title
Body line	Shown	Hidden entirely
Tappable on Logs	Yes, if a record is attached	Depends on what the action refers to

An action alert with no body is not truncated or broken — the body is deliberately not shown for that type.

Clearing Notifications

1. Tap the three-dot menu in the top corner.
2. Choose an action. Which ones appear depends on the tab you are on.
3. The list refreshes and the badges update.

Tab	Menu options
System Alert	Delete Read, Delete all
Push Notification	Delete Read, Delete all
Logs	Mark all as read, Delete Read, Delete all

Action	What it does
Mark all as read	Marks every unread notification in the tab as read, on your device and on the server
Delete Read	Removes the notifications you have already read from that tab on this device
Delete all	Removes every notification in that tab, and tells the server they were cleared

caution

Delete all and Delete Read take effect straight away with no confirmation. There is no undo — a deleted notification cannot be brought back.

Deleting a Single Notification

1. Press and hold any notification row, on any tab.
2. A prompt appears: Delete — "Are you sure you want to delete this notification??"
3. Choose Delete to remove just that item, or Cancel to keep it.

The delete removes it from this device and reports it cleared to the server.

How This Connects

• Where the data comes from. All three lists are read from storage on your own device, filtered to your current agency. Push notifications arrive from the server and are stored as they come in, so the screen fills without waiting on a request.
• What updates it. New pushes are added as they arrive, and the screen refreshes itself whenever the app announces a change in notification counts — so a new alert appears while you are looking at the list.
• What decides whether you get an alert at all. Every entry here only exists because a notification was set to something other than None on Notification Settings, for the duty state you were in. How loudly it arrived depends on that alert level and on the sound chosen in Notification Sounds.
• Muting. While Mute All Notifications is running, alerts still arrive and still appear in this list — muting silences delivery, it does not stop the record.
• In-app behavior. Whether an alert also makes a sound or shows a banner while you are using the app is set by the in-app and CarPlay toggles on App Defaults.
• Agency scope. Push notifications and Logs are scoped to your current agency. Switch agency elsewhere in the app and this screen shows a different set.
• Date formatting. Dates use your format from App Defaults. With no format set, the raw timestamp is shown instead.
• Offline and reconnect. Reading, browsing and single deletes all work offline because the lists live on the device. Clearing actions that must also tell the server are sent when you have a connection.

Troubleshooting

If this happens	What to do
You are not receiving notifications	Check that the alert is not set to None for your current duty state on Notification Settings, then check Notifications and Critical Notifications on your device's permission card under Devices.
Notifications arrive but make no sound	A default sound may not be set. Open Notification Sounds and confirm Normal and Critical are not None.
Everything is silent unexpectedly	A mute may be running. Open Mute All Notifications — if it shows Update and a Cancel button, you are muted.
The badge stays after you read everything	Switch to another tab and back, or leave the screen — reading is applied when you move off a tab.
The list is empty	Nothing has arrived for your current agency. Check you are in the right agency.
Tapping a row does nothing	Rows are only tappable on the Logs tab, and only when the alert has a record attached that is still on your device.
A chat or calendar alert will not open	The chat or event is no longer stored on this device. Open it from Messages or Calendar instead.
Dates show as raw timestamps	No date format is stored. Set one on App Defaults.
You deleted something by mistake	Deletes cannot be undone. Future alerts will still arrive normally.
Delete Read on Logs leaves rows behind	Only alerts you have actually read are removed. Use Mark all as read first, then Delete Read.

Related Pages

• Notification Settings
• Notification Sounds
• Mute All Notifications

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