Agency Profile

See your agency's key details and reach its admins, addresses, phones, and websites in a tap.

The Agency Profile screen is a directory-style view of your agency. The top shows summary figures — the agency name, organization code, type, sign-up date, and counts of members, groups, ranks, and statuses. Below that, organized sections list the agency's addresses, phone numbers, email addresses, websites, and admins, each with quick action buttons so you can call, message, email, map, browse, or start a chat without copying anything by hand.

Overview

The screen is one long scrolling list: a summary block, then up to five labelled sections. Each section only appears if your agency has entries for it.

Section	What it shows	Action buttons on each row
Summary block	Display name, org code, type, sign-up date, and four counts.	None
Address	The label and the full address on several lines.	Address — opens it on a map
Phone Number	The label and the number.	Call, Message
Email Address	The label and the address.	Email
Website	The label and the web address.	Website — opens it in your browser
Agency Admins	Each admin's first and last name.	Contact, Chat

The summary block

Figure	What it is
Display name	Your agency's name as it is shown throughout the app.
Org code	The six-digit code someone needs to request access to your agency.
Type	The kind of agency — fire, EMS, law enforcement, and so on.
Sign-up date	When the agency was created, in your preferred date format.
Member count	How many members the agency has.
Group count	How many groups are defined.
Rank count	How many ranks are defined.
Status count	How many status labels are defined.

Getting Here

1. Open the Account tab and tap the Agency Profile module.
2. The screen loads your agency's profile. It is blank for a moment while it fetches.
3. Scroll down to move through the Address, Phone Number, Email Address, Website, and Agency Admins sections.
4. Tap the Back arrow to return to the account grid.

Calling and Messaging

1. In the Phone Number section, tap the call button next to a number.
2. A menu titled Select call option appears with three choices:

Choice	What it does
REDENES Phone	Places the call through the app's own calling service.
Default Phone	Hands the number to your device's phone app.
Cancel	Closes the menu without calling.

3. Tap the message button next to a phone number to open a text message already addressed to it. Type your message and send it as usual.
4. Tap Cancel in the message composer to back out without sending.

note

The message button only works if your device can send text messages. On a tablet without messaging set up, tapping it does nothing.

Sending Email

1. In the Email Address section, tap the email button next to an address.
2. If the Gmail app is installed, it opens with the address already filled in.
3. Otherwise your device's Mail app opens with a new message addressed to it.
4. Send or cancel as you normally would.

If no mail account is set up on the device at all, the app shows a prompt titled Email Setup Required with the message "To use this feature, please add an email account in your device's Settings > Mail > Accounts."

Choice	What it does
Settings	Opens your device's mail settings so you can add an account.
Cancel	Closes the prompt.

Opening Addresses and Websites

1. In the Address section, tap the address button. The app opens that location on a map inside the app, using the full address it has assembled.
2. The address is built from whichever parts your agency filled in — street, unit, city, region, postal code, and country — joined in that order.
3. In the Website section, tap the website button to open the address in your browser.
4. If a website was entered without http:// or https:// in front, the app adds http:// for you so the link still opens.

Reaching an Agency Admin

The Agency Admins section lists the people who administer your agency. Each row has up to two buttons.

Button	What it does
Contact (person icon)	Opens that admin's contact detail page, the same one used by the Directory.
Chat (chat icon)	Opens a one-to-one conversation with them.

1. Tap the contact button to see an admin's full contact record.
2. Tap the chat button to message them. If you already have a conversation with that person, it opens straight away.
3. If you have never messaged them before, the app creates the conversation for you and opens it.
4. The chat button is hidden on your own row, since you cannot start a chat with yourself.

caution

Starting a brand-new chat needs a connection, because the conversation has to be created on the server first. If you are offline and have no existing conversation with that admin, tapping chat will not open anything.

tip

Use the call, message, and email buttons rather than typing details by hand — they pull the exact contact information stored for your agency, so there is no risk of a typo when it matters.

Loading and Empty States

Situation	What you see
Opening while online	A brief spinner, then the summary and sections appear.
A section has no entries	The section and its heading are hidden entirely.
No addresses, phones, emails, websites, or admins at all	Only the summary block appears.
The server does not answer	An alert shows the error, and the screen stays blank.
A row has no label	The label line is blank; the value still shows and the buttons still work.

note

This screen always fetches fresh from the server and does not keep a saved copy, so it needs a connection each time you open it. The Personal Profile → Agency Info page, which covers your own standing in the agency, does work offline.

How This Connects

• Where the data comes from. The whole screen is one profile record fetched from your agency's server each time you open it.
• What updates it. An agency administrator, editing the agency's own details in Agency Settings. Nothing on this screen is editable from here — it is a read-and-act view.
• The four counts come from the admin lists. Member count reflects Manage Members; group count reflects Manage Groups; rank count reflects Manage Ranks; status count reflects Manage Statuses. Add a rank and this number goes up.
• The org code is what outsiders need. The six-digit code shown here is exactly what someone types into the Request Access popup on Find an Agency to ask to join your agency, and it is the code that shows on each request row there.
• Admin rows link into the Directory. The contact button opens the same Directory User Detail page you would reach from the Directory.
• The chat button links into Messaging. It reuses your existing conversation if there is one, or creates a new one, and drops you into Chat View. Conversations also appear on the Messages List.
• Calling links into the phone tools. Choosing REDENES Phone routes the call through the app's calling service, the same one behind the Phone Dialer.
• Addresses link into the map. The address button opens Map Location with the assembled address.
• Dates follow your settings. The sign-up date uses the format you chose in App Defaults.
• Offline and reconnect. There is no offline copy of this screen. The actions it launches vary: Default Phone and message hand off to your device and work without data, while REDENES Phone, website, and creating a new chat all need a connection. Reopen the screen once you are back online.

Troubleshooting

If this happens	What to do
The screen is blank with an error alert	This screen needs a connection every time. Check your signal and reopen it.
A whole section is missing	Your agency has no entries of that kind. Ask an agency administrator to add them in Agency Settings.
Tapping REDENES Phone does not connect	The app's calling service may not be registered. Try Default Phone, or check Phone Dialer.
The message button does nothing	Your device cannot send texts — common on tablets without a messaging account.
Email Setup Required appears	Tap Settings and add a mail account, then come back and try again.
A website will not open	Check the address is right. The app adds http:// when the prefix is missing, but a mistyped address still fails.
The address opens the wrong place	The address parts stored for your agency may be incomplete. Ask an administrator to correct them.
The chat button is missing on a row	That row is you. You cannot chat with yourself.
Tapping chat does nothing	Creating a new conversation needs a connection. Go online and try again.
A count looks wrong	The counts come from the server. Reopen the screen while online so it refetches.
The org code is not what you expected	It is set on the agency record. An administrator can confirm it in Agency Settings.

Related Pages

• Personal Profile
• Memberships
• Find an Agency
• Account

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